Delivery, Returns & Refunds

Free UK Delivery

We offer free delivery on your DelSafe Parcel Box, including the Scottish Highlands and Islands, Northern Ireland and the Isle of Man.

Please note: We do not currently deliver to Channel Islands postcodes.

Dispatch & Delivery Times

Each DelSafe Parcel Box is handmade to order in our workshop, so dispatch times can vary depending on our current order volume.

Our current estimated dispatch time is displayed in the announcement bar at the top of the website. We keep this updated so you can see our latest timescale when placing your order.

Once your DelSafe Parcel Box has been made and dispatched, we’ll send you a courier tracking reference so you can follow its delivery.

Returns & Damaged Deliveries

If you decide your DelSafe Parcel Box isn’t right for you, please let us know within 14 days of receiving it through our Contact Us form.

Please contact us before sending the box back so we can give you the return address.

For a change-of-mind return, you are responsible for arranging and paying for return delivery. You are responsible for packaging the DelSafe Parcel Box securely so that it is fully protected against damage throughout collection, sorting and transport through the courier network.

If your returned Parcel Box arrives damaged, we will inspect and document its condition. Where inadequate packaging or handling during a return you arranged has reduced its value, we may make a full or partial deduction from your refund to reflect that loss. We will explain any deduction to you.

Personalised Parcel Boxes

We do not accept returns on personalised items.

Damaged on Delivery

If your Parcel Box arrives damaged, please contact us through our Contact Us form with a description of the damage. Please contact us within 48 hours of delivery so we can investigate and arrange an appropriate solution. You can email photographs of both the outer packaging and the damage to the Parcel Box plus your order number to sales@parceldeliverybox.co.uk.

Unsuccessful delivery

Important: Please check that your delivery address is correct and that the courier can gain access to the point of delivery. If a parcel is returned to us after a refused or unsuccessful delivery, we reserve the right to deduct our original outgoing delivery costs, plus any return-to-sender delivery charges we incur, from any refund due.